Course Overview
The ability to communicate effectively is a skill vital in all workplaces.
In this enjoyable hands-on workshop, develop the skills necessary to communicate clearly in face to face situations and produce effective written documents including; letters, reports and e-mail.
Through discussion, exercises and constructive feedback gain the skills to express yourself confidently in all business situations.
Learn how to use these elements as an intentional and conscious tool in order to achieve a positive first impression in every social and business situation.
Course Objectives
Types of Communication
Non-Verbal Communication
Identify other people’s body language and know what they really mean: whatever they may be saying.
Use body language to make you appear more confident, powerful, trusting, etc depending on what the situation may require from you.
Communication under Time Pressure
How to avoid conflict in the workplace
WorkShop Agenda
Session 1
Introduction
To create a positive learning environment through: Explaining the background, objectives and design of the program.
• Beginning the process of breaking down communication barriers and the building of interpersonal rapport
• Initiating the process of interaction and experience sharing.
Session 2
Communicating in Work Teams
• Recognize their role in the process of communicating within and outside the organization.
• Develop the skills of overcoming communication barriers.
• Understand the need for assertive communication
Session 3
Active Listening
• Know Effective & ineffective listening habits
• Develop sound listening skills
Session 4
Effective Written Communication
• Draft communication keeping the audience in view
• Write effective letters, memos, and reports
• Write persuasively
Session 5
Effective Use of Phones and E-mail
• Use telephone effectively and courteously
• Use e-mail effectively and efficiently
Session 6
Non-verbal Communication
• Understand the need for non-verbal communication
• Know the different functions of non-verbal communication
Workshop Date/Venue
8th September 2016 At India Habitat Centre, Lodhi Road, New Delhi 110003
Who should attend
This Course is ideal for individuals and managers who must continue to perfect their business communication skills for a professional and a business environment.
No formal prior management training is necessary.
Methodology
This Course will be highly participative with the participants doing exercises under the guidance of the course leader. The training method follows this general pattern:
• Trainer presentation
• Demonstration of the principles through specific examples
• Training exercises
• Syndicate work
• Skill practice/Role play
• Group discussion
• Supported with full written notes to take away
Action planning by participants to implement back at their workplace
Meet The Faculity
Shiffolika Kapila
Shiffolika Kapila has 15 years of work experience specializes in designing and facilitating
soft skill programs. She is a communication and an expert in spoken English.
She works with her clients all the way from needs assessment through design/delivery and evaluation.
Delivered training programs for distinguished list of clients in industries such as Government, Automobile, IT, ITES, Banks, Hospitals, Media & Airlines.
Conducts training Programs on Voice and Accent, Culture, Communication Skills, Telephone etiquette, Customer Service, Business Communication and Etiquette, Presentation skills, Business English, Personality Development, Interview skills and Train the Trainers.
Has been a part of teams, conducting Adventure and Experiential based learning programmes.
Developed new business as well as managed key and large accounts for NIS Sparta’s ITES vertical.
Worked on a project for the Govt. of Andhra Pradesh in collaboration with Mc Kinsey, and assessed 450 people, through the use of a standardized assessment tool called the rubric.
The focus was on language skills-written and spoken. In conjunction with this – prepared a
comparative report after an in depth analysis of the language skills and ability levels.
Have received focused language training and methodology from Dr. Diane Sol – a language specialist from the University of California, Davis. Her experience in the ITES and the IT industry enables her to integrate practical knowledge, the technicality of the language and the soft skills required on the shop floor, with her training style and creativity. Also a certified Trainer by Arjun Raina. Has undergone a comprehensive Train the Trainer Module.
Currently working with Max Healthcare in the area of talent development . The role is to conduct workshops on Spoken English, Business Communication, Corporate Etiquette, and Excellence in customer relationship, Business English, Grooming and Personality Development, Presentation skills and Interview Skills, Pan-Max. Execute projects that include setting up of Standard Operating Procedures, quality processes, hiring new staff, training, assessment and calibration.
Timing of the Course
On Day 1 registration is between 9.00-9.30 am and the training begins at 9.30 am finishing at 5.30 pm.
Registration Fees
One participant Rs.6,000/-(Plus 14.5% Service Tax) . which includes lunch, tea, course material etc for One Days.
For Three or more participant from the same organization Rs.5,500/- (Plus 14.5% Service Tax)per participant.
Registration Procedure
1. Please send confirmation with your Full name ,mobile number, email-id through mail before 5th September 2016.
2. The seats will be reserved after receiving your mail and due mail confirmation will be sent to your mail ID.
3. Payment by cheque/DD in advance in favour of “Synapsetech eServices Pvt Ltd”.
Cheque/Online Transaction details to be sent through email to our Program Coordinator Ms Mohini Tyagi
Email : mohini@strategichrandtraining.com / strategichrandtraining@gmail.com
Seats are confirmed only after receipt of payment.
Please Send the Cheques to our office address D-321 Sector 10 Noida UP 201301
4. Early registration will be appreciated
