Course Overview
The ability to communicate effectively is a skill vital in all workplaces.
In this enjoyable hands-on workshop, develop the skills necessary to communicate clearly in face to face situations and produce effective written documents including; letters, reports and e-mail.
Through discussion, exercises and constructive feedback gain the skills to express yourself confidently in all business situations.
Learn how to use these elements as an intentional and conscious tool in order to achieve a positive first impression in every social and business situation.
Course Objectives
Types of Communication
Non-Verbal Communication
Identify other people’s body language and know what they really mean: whatever they may be saying.
Use body language to make you appear more confident, powerful, trusting, etc depending on what the situation may require from you.
Communication under Time Pressure
How to avoid conflict in the workplace
WorkShop Agenda
Session 1
Introduction
To create a positive learning environment through: Explaining the background, objectives and design of the program.
• Beginning the process of breaking down communication barriers and the building of interpersonal rapport
• Initiating the process of interaction and experience sharing.
Session 2
Communicating in Work Teams
• Recognize their role in the process of communicating within and outside the organization.
• Develop the skills of overcoming communication barriers.
• Understand the need for assertive communication
Session 3
Active Listening
• Know Effective & ineffective listening habits
• Develop sound listening skills
Session 4
Effective Written Communication
• Draft communication keeping the audience in view
• Write effective letters, memos, and reports
• Write persuasively
Session 5
Effective Use of Phones and E-mail
• Use telephone effectively and courteously
• Use e-mail effectively and efficiently
Session 6
Non-verbal Communication
• Understand the need for non-verbal communication
• Know the different functions of non-verbal communication
Workshop Date/Venue
3rd July 2015 At India Habitat Centre, Lodhi Road, New Delhi 110003
Who should attend
This Course is ideal for individuals and managers who must continue to perfect their business communication skills for a professional and a business environment.
No formal prior management training is necessary.
Methodology
This Course will be highly participative with the participants doing exercises under the guidance of the course leader. The training method follows this general pattern:
• Trainer presentation
• Demonstration of the principles through specific examples
• Training exercises
• Syndicate work
• Skill practice/Role play
• Group discussion
• Supported with full written notes to take away
Action planning by participants to implement back at their workplace
Meet The Faculty
Ms Madhu Bahl
Some people are borne to teach as it’s their DNA – a desire to teach what they know with a larger audience and Madhu Bahl exemplifies the same. She has a tenacious commitment and passion to train/teach.Madhu is an accomplished and seasoned professional who after completing her Engineering degree in Electronics and Telecommunications has been in the Teaching profession as a Corporate Trainer as well as Visiting faculty to students in various MBA institutes. Successfully developed skills in understanding, designing, implementing and training on various systems with good understanding of the customer needs.
She brings 22 years of progressive teaching experience and has expertise in the IT and related subjects.
She has taught and trained in IT related courses to a wide range of corporate audience. As a Corporate trainer she has trained at NTPC, SAIL, Aricent, Vanderlande Ayurvet Shoppers Stop to name a few.
As a Trainer and Training Consultant she has been associated with Corporates and Training Companies like NIIT ,Strategic Hr and Training and Various Polytechnics.
She is a visiting faculty at management campuses like IIPM, ICFP, NBA, WLC, IWSB, ASKIME, MAII.
She was adjudged Best lecturer by Multiple Reputed Management institutes on for the year 2009/10.
Timing of the Course
On Day 1 registration is between 9.00-9.30 am and the training begins at 9.30 am finishing at 5.30 pm.
Registration Fees
One participant Rs.6,000/-(Plus 14% Service Tax) . which includes lunch, tea, course material etc for One Days.
For Three or more participant from the same organization Rs.5,500/- (Plus 14% Service Tax)per participant.
Registration Procedure
1. Please send confirmation with your Full name ,mobile number, email-id through mail before 1 July 2015.
2. The seats will be reserved after receiving your mail and due mail confirmation will be sent to your mail ID.
3. Payment by cheque/DD in advance in favour of “Strategic HR and Training”.
Cheque/Online Transaction details to be sent through email to our Program Coordinator Ms Mohini Tyagi
Email : mohini@strategichrandtraining.com / strategichrandtraining@gmail.com
Seats are confirmed only after receipt of payment.
Please Send the Cheques to our office address D-321 Sector 10 Noida UP 201301
4. Early registration will be appreciated