Shiffolika Kapila

Meet The Faculity

Shiffolika Kapila

Shiffolika Kapila has 15 years of work experience specializes in designing and facilitating
soft skill programs. She is a communication and an expert in spoken English.
She works with her clients all the way from needs assessment through design/delivery and evaluation.

 

Delivered training programs for distinguished list of clients in industries such as Government, Automobile, IT, ITES, Banks, Hospitals, Media & Airlines.

 

Conducts training Programs on Voice and Accent, Culture, Communication Skills, Telephone etiquette, Customer Service, Business Communication and Etiquette, Presentation skills, Business English, Personality Development, Interview skills and Train the Trainers.

 

Has been a part of teams, conducting Adventure and Experiential based learning programmes.

 

Developed new business as well as managed key and large accounts for NIS Sparta’s ITES vertical.

 

Worked on a project for the Govt. of Andhra Pradesh in collaboration with Mc Kinsey, and assessed 450 people, through the use of a standardized assessment tool called the rubric.
The focus was on language skills-written and spoken. In conjunction with this – prepared a
comparative report after an in depth analysis of the language skills and ability levels.

 

Have received focused language training and methodology from Dr. Diane Sol – a language specialist from the University of California, Davis. Her experience in the ITES and the IT industry enables her to integrate practical knowledge, the technicality of the language and the soft skills required on the shop floor, with her training style and creativity. Also a certified Trainer by Arjun Raina. Has undergone a comprehensive Train the Trainer Module.

 

Currently working with Max Healthcare in the area of talent development . The role is to conduct workshops on Spoken English, Business Communication, Corporate Etiquette, and Excellence in customer relationship, Business English, Grooming and Personality Development, Presentation skills and Interview Skills, Pan-Max. Execute projects that include setting up of Standard Operating Procedures, quality processes, hiring new staff, training, assessment and calibration.

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